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Shipping & Returns

Shipping

Most orders are shipped within 48 hours Monday - Friday 8am - 5pm. In some cases, these times could change.

Carriers
We use the following carriers to deliver our orders:

USPS
UPS
FedEx

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Free Shipping
Free shipping on qualified orders over $20.00 (USD). Look for the free shipping icon on qualified products.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders
From time to time, an item might be out of stock and will go on back order. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of purchase.

Please email jane@janestools.com or call 214-392-6208 to inform us of your request for refund.

  1. Pack your return in the original shipping package, if possible.
  2. Include the packing slip and indicate the reason for the return.
  3. Include all original packing materials, manuals and accessories.
  4. Send your return to:

Jane's Tools
2715 Belhaven Drive
Mesquite, TX 75150

Refunds will be credited to the original credit card or PayPal account upon receiving and inspection. Any amounts deducted from a gift card will be credited to the gift card.

Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee
We currently do not charge a restocking fee.

Return Shipping
The cost of return shipping is the responsibility of the purchaser.

If you have additional questions about your purchase, please contact customer service for more information. Thank you.